Privacy Policy

1. About This Policy

Our Coast Building (Konnect Kitchens Pty Ltd, ABN 19 690 374 602) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and submitting your information through our quote form, you consent to the practices described in this policy.

2. What We Collect

When you fill in our quote request form, we collect:

• Your name
• Phone number
• Email address
• Building or suburb location
• Project type (unit renovation, commercial, building, or general enquiry)
• Details about your project

We do not collect sensitive information (as defined by the Privacy Act) through our website. We do not store payment information.

3. Why We Collect It

We use your information for one purpose only: to respond to your enquiry, provide a quote, and deliver the building services you have asked about. Specifically:

• To contact you about your project
• To prepare and provide a preliminary scope and quote
• To communicate with you during your project
• To meet our legal and regulatory obligations (e.g. QBCC record-keeping)

We will not use your information for marketing purposes without your consent. We do not sell, rent, or trade personal information to third parties.

4. Who Sees Your Information

Your information is only accessed by the directors and staff of Our Coast Building who need it to respond to your enquiry and manage your project. We may share relevant information with:

• Subcontractors and trades engaged on your project (e.g. site address, contact details for site access)
• Our professional advisors (e.g. accountants, lawyers) where required
• Government bodies where legally required (e.g. QBCC, ATO)

Our website form data is processed through GoHighLevel (GHL), a customer relationship management platform. GHL stores data in accordance with their own privacy and security standards.

Overseas Disclosure

GoHighLevel (GHL), the platform we use to process website form submissions, is based in the United States and may store or process your information on servers located overseas. By submitting your information through our website, you consent to this overseas disclosure. While we choose platforms with appropriate security standards, we are not always able to guarantee that overseas recipients handle personal information in exactly the same way as required under Australian law. If you have concerns about your information being processed overseas, please contact us before submitting the form.

5. How We Store and Protect Your Data

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:

• All website traffic is encrypted via HTTPS
• Form submissions are transmitted securely
• Access to stored data is limited to authorised personnel
• We retain project-related information for the period required by law and our professional obligations (typically 7 years)

6. Your Rights

Under Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any information that is inaccurate or out of date
• Make a complaint if you believe we have breached the APPs

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

7. Cookies and Website Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous usage data (pages visited, time on site, device type). This data cannot identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or third-party tracking pixels for remarketing purposes.

8. Contact Us

For any privacy-related questions, requests, or complaints, contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.